Rule 48
Complain May Be Submitted
(1) If a consumer has not been  satisfied by the decision made by water supplier about the utilization of
service may submit (produce) a complain before the district water  supply office.
(2) On the receipt of such complain pursuant to Sub-rule (1), district drinking water office may give a required order making  consultation with the Committee, Village Development Committee or Municipality as per the need and the order thus given shall be acceptable  to the concerned supplier or consumer.